Shipping & Return Policy


Live sale and online orders are processed and shipped within 3-5 business days of when your payment is received. All orders are shipped via USPS first class or priority mail. During holidays or if we are experiencing a high volume of orders, there may be unexpected delays. International shipping is available, rates depend on the total weight and where it is being shipped. 

Returns & Exchanges

True Love Crystals is not responsible for any lost, stolen or damaged merchandise. For this reason, returns and exchanges are generally not accepted. In the event you have received damaged merchandise, or you have any other issues with your order please contact us directly. We always want you to love what you’ve purchased so we’ll do our best to work it out! Refunds, exchanges or credits are issued at the discretion of True Love Crystals. All sale merchandise is considered final sale. 

True Love Crystals is not responsible for: Delays or any additional fees associated with USPS or customs. 

We reserve the right to refuse service to anyone at any time.

We will not give partial or full refunds for items with slight imperfections that are discovered by you at home.